• : : Repair Questions
• : : Pricing Questions
• : : Privacy Policy
• : : Customer Service

FAQ's ::

What kind of discs can be repaired?
Any kind! An example of what we are able to repair are: PS3, PS2, Wii, Xbox, Xbox 360, DVD movies, Blu-ray movies, DVD-R's, CD-R's, music CD's, photo discs and computer disc based software and games. We also can repair two sided discs and smaller size corporate and medical record discs.

How much is shipping?
Shipping is calculated automatically by our online ordering system. USPS is a flat rate for up to 10 discs, and UPS is calculated dynamically for more than 10 discs. NOTE: The UPS shipping charges are calculated for shipping to and from SureDisc. This means that the calculated UPS shipping fee is double the standard one-way shipping rate.

How do you fix my disc?
SureDisc does not 'clean' your disc--we completely resurface it to be just like new. We use a unique wet sand process along with a patented repair technology that ensures a smooth, precise, high quality finish. Your disc can be repaired multiple times WITHOUT ANY DATA LOSS. Our resurfacing process is extremely flexible. Each disc is individually evaluated by one of our technicians to determine the severity of damage on each disc. Our technician then sets the machine to a setting specifically determined by the severity of damage to your particular disc, from minor to severe. This allows us to fix almost any damaged disc with just the right amount of control. Your disc is therefore not exposed to any excessive polishing. This allows for your disc to be repaired over and over without data loss in the future.

Is my disc repairable?
In most cases, yes. Scratches, wear, and typical "scratch" damage on a disc is easy to repair. Even a disc with a scratch that seems extremely deep can be repaired by our machines--without damaging the data on the disc!

Here are the issues we cannot fix:
Cracks, dents, creases, bite marks, chemical damage, foil damage, manufacturing defects, heat or cold damage, cracked, broken, water damage, heat damage(melted), warped discs or any where the data foil is removed.

Any disc that we receive in this condition cannot be fixed and therefore would not be charged. We would return your disc or recycle it for you.

How long does the process take?
Once we receive the disc, we can usually ship you repaired discs within about 72 hours of receiving them. Expedited / Air shipping is also available for an extra charge. You can also save time by sending in you discs with you own packaging instead of waiting for our shipping materials to be mailed to you. For our address and shipping information, please see the "Contact Us" page.

How do you know my disc is fixed?
Each disc, once repaired in our machine is then inserted into a special drive where the playability is determined. Once passed, your disc is shipped to you. If your disc does not pass, we will notify you and either return your disc or destroy and recycle it for you.

Do you offer quantity discounts?
Yes. If you have quantities on a regular basis of discs in need of repair please email info@suredisc.com or call us 1.888.884.3472 (DISC) for a customized quote.

Can I use my own packaging to send my discs?
Yes! If you would like to do so, please follow these simple steps:

1. Fill out your order form online
2. Print your customer order
3. Place it in the box before shipping.
4. Mail to:
SureDisc
5546 Satsuma Ave
North Hollywood CA 91601

Can you see or copy the information on my disc?
No. We do not have monitors or screens attached to any of our machines. We also do not have any duplicating machines in our warehouse. Our technicians have no ability to read, watch, copy or play your discs. We repair thousands of medical and corporate discs, and are happy to sign confidentiality agreements at any time. Privacy is a serious matter, one we take seriously. We can assure you 100% that no information is re-sold, copied, distributed or played at any time.

Will you recycle my damaged or unusable discs?
Yes. Our goal is to keep your disc out of a landfill! We have partnered with Burbank Recycling Center, one of the largest on the West Coast, to handle all our customers recycling. Your discs would be destroyed and re-used in a number of different manners, all without any impact on the environment. NO information would remain on your disc as they would be ground immediately.

If you are interested in more information regarding our disc-recycling program and how you can participate, please email info@suredisc.com or call 888.884.3472 (DISC).

What happens if my disc is lost in the mail?
We suggest, when placing your order, clicking the option for UPS shipping which includes a tracking number. You will receive a tracking number and confirmation when we receive your discs, and also when they are shipped back to you. If using regular mail, SureDisc is not liable for lost or stolen discs.

I sent my discs in and have not received them back yet.
While rare, there can be issues with the postal department or shipping company unforeseen to us. Please email info@suredisc.com or call 888.884.3472 (DISC) with your invoice number and we will do our best to track them for you. We suggest when placing your order to ship UPS with a tracking number for your own security. We will answer your inquiry within 48 business hours or your disc repair order is free.

Do you share my address and/or email to third parties or other companies?
Absolutely NOT. Your private information is only used by SureDisc and never sold or given to other companies. We may, from time to time, send you valuable information on how to save money on your disc repair. If you would like to opt out of these emails, please click the "Do Not Email Me" button on when placing your order. The only emails you will receive from SureDisc will be regarding your order.

Is my Credit Card Information Safe?
Yes, SureDisc's website is encoded with an SSL encryptor that does not allow for outside access or 'hacking' into our system. Your privacy and credit information are never shared with outside sources.